Is answering invoice questions the worst part of your job too?
We built Arnu because every QuickBooks user we knew was hand-managing AR. The system reads the customer's question, pulls context from your accounting and time tracking, routes it to the right person internally, and keeps the thread going until the invoice is paid. You just approve the answers.
Most overdue invoices aren't stubborn customers. They're unanswered questions.
When a customer asks a question about an invoice, everything stops. Someone needs to check with the project lead. Finance has to chase internally. Meanwhile the invoice gets older. The automatic reminder keeps going out anyway, which makes it worse, not better.
This is a blind spot in every accounting system: they send reminders, but they don't handle the conversation. We measured how much of the average firm's outstanding was stuck in exactly this gap. The number surprised us. That's why we built Arnu.
What QuickBooks does
- Invoice issued
- Reminder 1 sent
- Reminder 2 sent
- Collections threshold
What actually happens
- Invoice issued
- Customer asks a question
- Waits for project manager
- Forgotten internally
- Reminder sent anyway
- Customer irritated, waits longer
Three scenarios where things usually go wrong.
Imagine a system that answers invoice questions for you, one that talks to your accounting system and your time tracking, and forwards questions to the people who actually worked on the case, automatically. That's what Arnu does. Here's what it looks like in practice.
The customer asks a question
Arnu detects that the reply is a question, not a payment confirmation. It routes the question to the right person internally, pauses the dunning sequence automatically, and tracks the internal response until the customer gets an answer. No more questions lost in a finance inbox.
The customer disputes the invoice
Arnu logs the dispute, gathers relevant context, time entries, project scope, previous correspondence, and drafts a structured response based on how similar disputes have been resolved before. You review, adjust, approve.
The customer goes quiet
After two reminders with no response, Arnu looks at the customer's payment history and behavior. It suggests the next move, a phone call, a personal email from the account owner, or escalation, with reasoning you can see.
What we measure tells you what we actually built for.
Based on data from our pilot partners. We'll show you what it looks like on yours.
A dialogue tool, not a dunning tool.
Everything Arnu does is visible and reversible. Set rules per customer segment, pause the whole sequence, or override individual cases.
Customer questions get routed, not ignored.
Arnu detects questions in customer replies, identifies who internally needs to answer, and tracks the thread until the customer has what they need. The dunning sequence pauses automatically while a question is open.
Disputes pause dunning automatically.
When a customer disputes the amount, scope or timing, Arnu logs it with context and holds the dunning sequence. No awkward double-reminders while the conversation is still open.
Every action comes with a one-sentence rationale.
No black box. Arnu tells you why it suggests routing, pausing, or escalating, and you see exactly which data it used to decide.
Your rules, built on AR best practices.
Late fees, interest rates, waiting periods, which segments auto-send, every rule is yours, every template is reviewed against FDCPA and state collection standards, and every message is written in plain English.
"The surprise wasn't how much time we saved. It was how much money we'd had stuck in invoices where we just never got back to the customer's question."
Built for how consulting firms actually bill.
Arnu understands consulting data, projects, hours, phases, not just invoices. One connection to your accounting system and time-tracking tool, and every thread has the right context attached.
Stop having invoice questions hanging over your head.
Book 30 minutes. We'll run your outstanding through the same analysis we did with our pilot partners, and show you where your stuck-in-limbo invoices are hiding.